Read from our satisfied clients
Researching and understanding the process of finding the most suitable home loan package is never a easy exercise, however Graeme and the team assisted us by finding us the most suitable deal, simplifying the process and just as important keeping us informed regularly from start to finish! This type of service is not a "one-off" as Alphaloan have maintained these service standards for us on numerous occasions. Well done Alphaloan.
Sean and Bridie - FOREST HILL
Alpha Loan have been my first home buying angles! Graeme Vimpani and his team must be commended for how accessible, and patient they are to answer questions (no matter how big or small - and I had hundreds!), even making time on a weekend to take my call after an auction or after hours to provide clarity, assistance and put my mind at ease. Talk about going above and beyond the call of duty! I came into this crazy world of property buying with no knowledge at all. I was undertaking my first home buying experience, and solo - but I never felt like I was doing the heavy lifting alone. I had Graeme behind me all the way. He explained fixed vs variable loans a billion times until I understood, and he walked me through the entire process from pre approval to the final bank loan approval.
The team must also be commended on how efficient they were in actioning pre-approval and bank loan documents, submitting forms so promptly and being so transparent at each stage in the process. I really don't know how anyone could get through home ownership without a broker, and I'm so thankful, grateful and happy to say AlphaLoan were mine. I couldn't have done it without them. Thanks to Graeme I now own a beautiful property, even better than I could have imagined for my first home owning experience. Thankyou AlphaLoan! I'm telling all my friends :)
Sarah – TULLAMARINE
Graeme has been absolutely amazing. As a single first home buyer, I did not know anything about the process of getting a home loan or purchasing property. Graeme answered every question and explained things easily to make it all a smooth process. Thanks once again!
Sandra, East Doncaster, VIC
Really pleased. I would definitely recommend AlphaLoan.
Steven, Kilsyth, VIC
It made the whole process of finding a loan much easier! We encountered several problems but you were able to help us through them and get the result we wanted! Thank you!
Rachael Stephenson, Pakenham, VIC
The AlphaLoan team does a great job on staying on top of everything, including when having to gently nag their clients to provide the documents and info needed to support loan applications. We've been very impressed with Graeme's ability to negotiate a very good interest rate for us (a direct bank manager told us he couldn't possibly have gotten us a better rate), and also keeping us regularly informed of where our application is at in the process.
Sinead and Craig, Diamond Creek, VIC
"Graeme was extremely thorough with his initial understanding of our needs and then matching a loan product to best suits our needs. We have done a number of loan products and upgrades through Graeme and have always been extremely happy with the level of service and follow up he has given us."
Richard and Amanda, Burwood East, VIC
"We were very happy with the service Graeme, it was great that you kept us in the loop every step of the way and sent reminder emails for things we may have not thought about. As first home buyers, the process can seem daunting but we were very happy with your explanations on the products, and that you came back with 4 options so we still had the flexibility to choose."
Michael and Candice, West Footscray, VIC
"Both Kelly and I were very impressed with the service and dedication that Graeme provided. The feedback was excellent the whole way through, and although we hit some hurdles during the final stages, the service provided by Alphaloan was outstanding. Thanks again Graeme."
James and Kelly, Albert Park, VIC
"Graeme Vimpani was a true professional in the way he carried out his duties in respect of our loan requirements. Always patient and polite with our many questions, making us feel confident that all was going well, nothing was a problem, felt more like a friend than a mortgage agent. His positive action when the inevitable little snag would crop up was a greatly appreciated and made us feel more comfortable about the whole process. Feel i owe him a beer or two and look forward to sharing one with him in the near future, tyvm is all I can say."
Sid and Marilyn, Boronia, VIC
"I have used Graeme twice now and would not hesitate to use him again... Thanks."
Fil, Reservoir, VIC
"Exceptional service that made the whole process very simple and easy to understand!! Highly recommended to anyone looking for assistance with their loan!"
David and Genevieve, Bayswater, VIC
"I felt very confident and comfortable during the entire process and would definately recommended AlphaLoan to anybody."
Gillian, Greensborough, VIC
"Thorough explanations of questions over email and Graeme was more than happy to spend 2-3 hours with us after hours without needing to rush off. Goodman Group were also a great recommendation. They were extremely helpful and professional and made the settlement process so easy."
Jacinta and Lucas, Hawthorn East, VIC
"You made the whole process very simple and easy. Loved it due to it not taking up much of MY time at all."
Andrew, Surrey Hills, VIC
"Graeme, the service to your customers is second to none. You were prompt in your communication, clear in your explanations and most of all, you consistently went above and beyond our expectations. There was never a moment where I didn't believe that you were trying your best for US. Thank you for making our refinancing not only an easy process, but a pleasant journey."
Peter and Kristina, Olinda, VIC
"Graeme, I found your service exceptional. Each time you said you'd do something, you did it and did it within the timeframes expected if not earlier. I can tell you that my experience in securing my first home loan was easier than I ever expected and that was primarily due to your constant communication and pro-active approach. Thank you SOOOOOOO much! :-)"
Katharina, Glen Iris, VIC
"We were surprised to find your service beyond our expectations in all ares - from the down-to-earth 'real' discussions to the very professional communications and service provision. You really have treated us with respect and as if we were your good friends. This is not common in today's business dealings and we cannot speak highly enough of AlphaLoan as a result. You have our (not-easily-given) trust! Thank you."
Danny and Sue, Bayswater, VIC
"Felicity and I found Graeme to be a very approachable and patient person to get along with throughout the course of the application. In an area where we were both not very knowledgable, Graeme proved to be very helpful and understanding. Thank you again for all your help and support."
Paul and Felicity, Ringwood North, VIC
"Graeme, again, I really appreciated the support and help you provided, even when it was not directly linked with the loan. It was great to know I had someone who knew what was happening, on my side. I don't know how I could have done it without your help."
Ben, Cranbourne, VIC
"Thanks Graeme for making our refinancing a stress free process. We were 100% confident it would be a success due to your warm professional approach and clear and concsise explanations of the various options and stages. We hope you continue to to a great job and we would recommend your services wholeheartedly!!!!!"
Rob and Belinda, Diamond Creek, VIC
"AlphaLoan provided our family with the confidence and reassurance that we would find the very best loan to suit our specific needs. Our broker Graeme Vimpani not only guided Leah and I through each step of the way but took the time to explain the various options available and the relevant fine print which could impact our decision making. Once the loan was selected Graeme completed the paperwork and followed up to ensure the loan forms we received reflected the rates and conditions we had selected. The quality of personal service was outstanding and we can confidently state that AlphaLoan really did treat our family like it was their own home loan. We recommend if you want personal and professional service Graeme Vimpani and AlphaLoan will deliver in spades."
Andrew and Leah, Burwood, VIC
"From the initial enquiry, AlphaLoan, (Graeme), responded promptly and efficiently to our needs. Meetings were held at ‘our’ convenience which made the whole process very easy! Product knowledge of the ‘loan market’ was excellent and supportive literature (independent media articles) of product was very re-assuring. Graeme’s attention to detail (document signing, information gathering for approvals etc) was excellent. We would definitely use and/or recommend AlphaLoan’s service again. Thank you for removing some stress from our ‘new home’ building experience."
Kyle and Tarryn, Mitcham VIC
"Graeme was able to advise us on loan options we didn’t know about and we felt he was very knowledgeable about all the available products. Thanks to his advice we ended up with finance options that were really perfect for our situation. We were also thrilled that Graeme assertively pursued all avenues to get us the best deal in terms of set-up fees, interest rates and ongoing charges. Finally, the process itself was very simple and easy. Graeme came to us to go through things and then followed up constantly till the approval came through. All smooth-sailing and stress-free! We’re very happy to recommend Graeme’s services to others."
John and Fiona, Nunawading VIC
"Execellent communication and product delivery. Would have no hesitation in using again or referring to friends."
Mick and Lois, Ascot Vale VIC
"The service and communication was A1. We got the money when we needed it and were able meet our goals. It's good to know service like this still exists!"
Chris and Karen, Croydon VIC
"Thank you Graeme for your excellent service!"
Michelle, Bentleigh VIC
"What a fantastic result on a fixed rate loan. The rate lock was a brilliant idea and your relationship with our chosen lender facilitated an impressive outcome, during a time of sustained rate increases."
Scott and Alison, Croydon VIC
"Awesome! I always felt like I was a person and not just a little bit of business. You explained things in a way I could understand (cause its so new to me I had no idea)."
Tamara, Montmorency VIC
"The service provided by AlphaLoan was first class. No questions were too hard, the loan process was made significantly less complicated by the clear communication provided by Graeme Vimpani. I would have no hesitation in recommending the service AlphaLoan provide to any of our friends."
Chris and Deanne, Burwood VIC
"I thought getting a loan was like buying sugar...It doesn't really matter where you get it. It's all the same. Well how wrong I was. You did the "expected" stuff really well. You helped us choose the right loan, explained the differences and made sure the end product was exactly what we wanted. It was only when the bank and our solicitor seemed to drop the ball and there was talk of settlement being delayed and that was where you were brilliant. No panic. Just some well placed phone calls and continual follow up until the loan settled as planned on the day. Great work Graeme!!!"
Martin and Kerrie, Blackburn North VIC
"Easy to understand "financial" information for the common people = great range of products explained and easy comparison on what was the best service/lender/loan type for the individual. Fantastic communication during the process and quick turnaround for approval."
Nicole and Brad, Wantirna VIC
"Graeme provided thoroughly professional, expedient and honest advice regarding the options we had available to us for renewing our loan. He made our experience a great deal more pleasant by doing all the stuff no-one really likes doing and made sure we were clear on all the details that mattered. I would recommend his service to anyone looking for professional expertise in home financing."
Cary and Nadia, Wonga Park VIC
"I really appreciated the continual follow up and extra steps taken to make the process easier for me as a first time home owner."
Tim, Rowville VIC
"I was very happy with the service provided by you and your company. You kept me up to date with all the details etc. Also, you were very helpful with me considering my time restraints which was very much appriciated."
Nigel, Aspendale VIC
"I truly believe the most important aspect of our experience was the regular and accessible contact we had from you, and always nothing was too hard, everything seems achievable."
Maryaum and Enzo, Yarraville VIC
"Graeme, thank you so much for your help! I am so glad that my husband and I were taken under your wing. Without your proffessional service I doubt we would have bought our first home! Not only did you present very professionally and honest but your friendly attitude is overwhelming compared to the majority of brokers out there. Thank you."
Caitlin and Ben, Ballarat VIC
"We were looking to jump all over the newly lowered interest rates, and coming out of a fixed rate loan, we needed help as to which way to proceed. Graeme from Alphaloan put our minds at ease. Nothing was a hassle, and everything was explained to us in terms we understood. We now have a loan that works favorably for us, and we will own our house sooner than we would have if we didn't contact Alphaloan. Overall we are ecstatic with the service Graeme provided us, and we have already recommended Alphaloan to many people, and will continue to do so."
Mark and Peta, Croydon VIC
"We would like to take this opportunity to thank Greame from AlphaLoan for the upmost professional and friendly service. I will not hesitate in passing your number on to friends and family. Thank you."
Debbie and Jamie, Kooweerup VIC
"We were extremely happy! Thanks again for all your help Graeme. We couldn't have asked for a better service. Graeme was fantastic in all area's. He made the process easy to understand and was very patient when explaining all the available products. We were extremely happy with Alphaloan."
Ben and Claire, Bundoora VIC
"I would highly recomend AlphaLoan to anyone I know looking to get a home loan. It can be a highly stressful time when buying a house but it wasn't with all of the help I had from you. Thank you!"
Sarah, Box Hill North VIC
My sister recommended AlphaLoan and Graeme and I can see why. We've just finished moving into our first house and apart from acute muscle complaints, we're over the moon :-).
Even with only having phone contact due to us being in Canberra, Graeme explained all the details for us and got us through all the financial guff that does my head in. He liaised with all other parties in a timely and professional manner. He even followed up on our finance while still in hospital post surgery. Now that's dedication!
Thanks everyone at AlphaLoan for your help, we couldn't have done it without you.
Mark and Melissa, Canberra NSW
We would recommend AlphaLoan to everyone we know. AlphaLoan made the whole home-buying process much less daunting and helped us to understand, learn, and be well informed. This meant we were able to buy our first home with confidence.
Graeme was great at answering all our questions (there were lots of them, probably mostly stupid ones!) and he was always a friendly, understanding, and caring advisor. Whenever we would call he always took the time to get all the information and then would help us to make an informed decision.
I cannot speak highly enough of the service that has been provided to us, it is very much appreciated.
Mick and Sally, Bayswater VIC
As a first home buyer and someone who was very unfamiliar with the home loan process, Alpha Loan could not have been a more helpful, informative, reassuring end-to-end service provider. I would highly recommend Alpha Loan to anyone who is interested in buying a home or simply doing a health check on an existing loan.
If you are thinking about dealing directly with your bank, think again and think about using Alpha Loan.
Audrey, Windsor VIC
AlphaLoan provided excellent advice regarding loan types and packages from the mortgage provider and were in constant communication with me during the process.
Sally, Darwin NT
I was impressed with Graeme's dedication. He remained with us throughout the entire process. Extremely thorough, punctual and communicated effectively on all occasions.
On Graeme's recommendation, engaged Goodman Group to conduct our conveyancing. Our situation was rather complicated, and again we were extremely impressed with the services we received. A well rounded service provided by AlphaLoan, complete with reputable associated service providers.
Natalie, Point Cook VIC
Thank you so much, you made the borrowing/lending process so easy and I loved that you were willing to break it down and explain it to me so i completely understood everything! And the choice was easy!
Carlie and Simon, Narre Warren North VIC
Great friendly, honest service. Available any time of the day for advice and help. Prompt replies, great communication and very helpful. I'm very grateful for all your help. Thanks!
Miriam, Yamanto QLD
The service was 2nd to none and the whole process was made so easy. Excellent customer service!
Leisa and Conal, Blackburn South VIC
My wife and I are extremely impressed with the service we received from Graeme. We had a very tight approval and settlement time frame and not only was Graeme able to help us meet this timeframe but he got us an excellent deal as well.
We can’t thank Graeme and the team enough for their help and support in securing our loan.
Steven and Kathleen
Graeme has made the whole process of consolidating and refinancing our loans easy and even enjoyable.
His friendly manner, clear explanations and committed follow up has ensured the whole process has run smoothly - everything fell into place quickly and with no hiccups, and we've been able to save some money as well as simplify our finances.
If we ever need a new loan in future, we'll be going straight back to Graeme at AlphaLoan!
Robyn and Tim, Mt Waverley VIC
Graeme, what a fantastic service you provide. You presentations are well constructed and delivered. Your comparison tools were very informative and effective. Speed of delivery and follow up on all matters was highly efficient. We are very happy with our product. I will be recommending you where ever possible. Thank you.
Katharine and Adam, Bentleigh VIC
Overall I could not be happier with Graeme's service. His advice and support were greatly valued and appreciated throughout the search and purchase of my first home. I wouldn’t hesitate to recommend AlphaLoan to others, in fact I already have! Thank you once again Graeme.
Sylvie, Croydon VIC
Very happy with the service provided. Graeme made the process of getting a better mortgage deal and changing banks very easy and was always prompt and patient in answering numerous questions and making sure I understood and was happy with everything. Very pleased with the outcome :-).
Melissa, Vermont VIC
You always take time to explain things in laymen's terms with patience and clarity! Keep up the GREAT work Graeme and team!
Rebecca and Ben, Wulkuraka QLD
AlphaLoan are excellent. Much better than big mortgage broking companies where you feel like you are just a number. Terrific communication. I will highly recommended AlphaLoan to any friends or family in the future.
Sophie, Hamilton QLD